Privacy Policy

Privacy Policy

This Privacy Policy explains how Millan Pharmacy London Road may collect, use, store and protect your personal information when you use this website, contact the pharmacy, submit a form, book an appointment, or use our pharmacy services.

If you do not agree with this Privacy Policy, please do not use this website or submit personal information through it.

Who we are

Millan Pharmacy London Road
294 London Rd, North End, Portsmouth PO2 9JN
Phone: 023 9266 0534
Email: contact@millanpharmacy.co.uk
GPhC Premises Registration Number: 1031807
Superintendent Pharmacist: Francisco Millan-Fernandez

In this policy, “we”, “us” and “our” means Millan Pharmacy London Road. “You” means the person using this website, contacting us, booking an appointment, or using our services.

Data protection principles

We aim to handle personal information in line with data protection principles, including:

• Lawfulness, fairness and transparency
• Purpose limitation
• Data minimisation
• Accuracy
• Storage limitation
• Integrity and confidentiality
• Accountability

What information we may collect

Depending on how you use the website or pharmacy services, we may collect:

• Name
• Date of birth
• Gender, where relevant
• Address and postcode
• Phone number
• Email address
• GP surgery details
• NHS number, where provided
• Prescription or EPS nomination details
• Appointment booking information
• Information submitted through website forms
• Information needed to respond to queries or provide pharmacy services
• Technical website information such as cookie preferences and basic website security data

Please do not submit unnecessary sensitive medical information through general website forms. If further information is needed, our pharmacy team will contact you directly.

How we use your information

We may use your information to:

• Respond to enquiries
• Manage prescription requests
• Process EPS nomination requests
• Support MDS compliance aid requests
• Support Repeat Medication Service requests
• Manage appointment bookings
• Provide pharmacy services
• Contact you about your request or appointment
• Maintain accurate pharmacy records
• Meet legal, professional, NHS or regulatory requirements
• Improve website functionality and security

Contact / Query forms

The Contact or Query form should be used for general enquiries only.

To respond to your enquiry, we may process your name, contact details and the message you submit.

Please do not use general enquiry forms for urgent medical issues, emergency requests, symptoms, diagnosis, medical history, or highly sensitive information.

For urgent medication, prescription or clinical queries, please phone the pharmacy or visit in person.

Prescription and pharmacy service forms

The website may include forms for:

• Prescription requests
• Electronic Prescription Service nomination
• MDS compliance aid requests
• Repeat Medication Service requests
• Other pharmacy service requests

The information submitted through these forms may be reviewed by authorised pharmacy staff and used to process your request, contact you, create pharmacy records, or provide the requested service.

Submitting a form does not guarantee that a medicine, prescription request, nomination, service or treatment will be provided. Suitability, eligibility, availability and clinical appropriateness may need to be assessed.

Electronic Prescription Service nomination

If you complete an EPS nomination form, we may use the information provided to process your request for Millan Pharmacy London Road to become your nominated pharmacy.

This may involve updating or requesting your nomination through NHS systems, contacting you if further information is needed, and liaising with your GP surgery or relevant NHS services where appropriate.

You can change or withdraw your EPS nomination at any time by contacting the pharmacy or your GP surgery.

Completing forms on behalf of someone else

If you complete a form on behalf of another person, you confirm that you have their permission to provide their information and make the request on their behalf.

Appointments and Calendly bookings

This website may link to Calendly or another booking tool.

When you book an appointment, Calendly may collect information such as your name, contact details, appointment type, booking time and answers to booking questions.

We use this information to manage appointments, prepare for consultations and contact you if needed.

Third-party services

This website may use third-party tools or services, including:

• Calendly for appointment bookings
• Formspree for query/contact form handling
• Google Apps Script, Google Sheets and Google Drive for pharmacy form processing and internal record management
• Google Maps for location information
• Google reCAPTCHA or security tools if used
• Analytics tools if added later and accepted through cookie consent

These services may process information according to their own privacy policies. We only use third-party tools where they support website functionality, communication, booking, security or pharmacy administration.

Sharing your information

We do not sell your personal information.

We may share information where necessary with:

• Authorised Millan Pharmacy staff
• Your GP surgery
• NHS systems or NHS-affiliated organisations
• Healthcare providers involved in your care
• Service providers supporting website forms, bookings, secure storage or communication
• Regulators, legal authorities or professional bodies where required by law

For EPS nomination requests, relevant information may be shared through NHS systems so prescriptions can be sent to the correct nominated pharmacy.

Lawful basis for processing

Depending on the situation, we may process personal information because:

• You have given consent
• Processing is necessary to provide a requested service
• Processing is necessary for healthcare or pharmacy purposes
• Processing is necessary to meet legal or regulatory obligations
• Processing is necessary for legitimate business or website administration purposes

Sensitive health-related information is handled with additional care and only where relevant to pharmacy services, healthcare support, legal obligations, or your request.

How long we keep information

We only keep personal information for as long as necessary for the purpose it was collected, including pharmacy service records, legal requirements, NHS requirements, regulatory obligations, complaint handling and business administration.

Different types of records may need to be kept for different periods depending on pharmacy, NHS, legal or professional requirements.

Data security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

Access to submitted pharmacy form information is restricted to authorised staff. We use appropriate systems and procedures to support secure storage, access and handling of information.

However, no website or online transmission can be guaranteed to be completely secure. Please avoid submitting unnecessary sensitive information through general website forms.

Your rights

Under UK data protection law, you may have rights including:

• The right to be informed about how your information is used
• The right of access to your personal information
• The right to rectification if information is inaccurate
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability in certain circumstances
• The right to object in certain circumstances
• Rights relating to automated decision-making and profiling

To ask about your information or make a request, please contact Millan Pharmacy London Road.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Cookies

This website may use cookies and similar technologies.

Essential cookies may be used for website functionality, security and remembering cookie preferences. Non-essential cookies, such as analytics or embedded third-party tools, should only be used where consent is required and given.

Please read our Cookie Policy for more information.

Email marketing

We do not send marketing emails unless you have agreed to receive them or there is another lawful basis for doing so.

If email marketing is added in the future, you will be given a clear way to unsubscribe or manage your preferences.

Links to other websites

This website may contain links to third-party websites, such as booking tools, maps, NHS information pages or other external services.

We are not responsible for the privacy practices, security, cookies or content of third-party websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Last updated

Last updated: July 2026

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Millan Pharmacy London Road
294 London Rd, North End, Portsmouth PO2 9JN
Phone: 023 9266 0534
Email: contact@millanpharmacy.co.uk